Laplytix Support

Popular questions

What do I need to record?

A GoPro HERO5 Black or later (except the HERO12, which has no GPS) with GPS switched on. No separate data logger and no app running during the session: the camera already records the GPS and motion data this needs.

How long does analysis take?

Seconds once the upload finishes. The upload itself depends on your connection and the file size, and the video takes a few minutes more to be ready to play.

What is a corner finding?

A specific, measured note, like "entering too hot" or "missing the apex", ranked by how much time it cost against your best lap, with what to do instead and the video cued to the moment.

How accurate are the line and the speed trace?

They are built from your camera’s own GPS and motion data, smoothed and checked against itself, not from a surveyed track. Treat corner-by-corner numbers as a strong guide rather than a measurement to the centimetre.

How do I set the start/finish line?

On a session at a track of yours, scrub the video to the frame where the kart crosses the line, press Start/finish in the map’s toolbar, then Put the line here. Or open the track from Tracks and choose Move the start/finish line. The corners are then numbered from the new line, and your sessions there are split into laps again at it. Your coach can move it too.

My upload says no GPS was found

GPS was off, the camera never got a lock, or the file went through an app or editor that strips the data. Upload the original file from the camera’s card, and give the camera a minute in the open before you roll out next time.

My camera split the session into several files

Add all of them to the same upload. They are joined back into one session, in order.

Who can see my sessions?

Only you, plus a coach you have linked with, and only the sessions you share with them. You can turn sharing off for any session. Nothing is ever public.

Who sees my tags?

You see the tags you place and your coaches’ tags. A coach of yours sees your tags at a track where you have shared a ready session with them. Only whoever placed a tag can remove it.

How do I add my coach?

Open the invite link your coach sent you, or invite them by their handle from your Account page. Either side can send the invite; the other has to accept it.

How do I invite a driver?

Switch to coach view, then make an invite link on your Account page and send it to them. It works once and lasts 14 days.

When does my driver see my notes?

When you send the review. Until then your notes and debrief are drafts only you can see.

Can I add my logger’s data?

Yes. AiM (MyChron) and Alfano CSV exports can be added to a session for RPM, water temperature and the dash’s g-forces. A timing sheet’s lap times can be imported too.

Why don’t my lap times match the official timing?

GPS laps can differ slightly from a transponder. Import the timing sheet and those times are shown beside the GPS ones.

What does Free include?

2 analysed sessions a month, kept 30 days, with the full corner-by-corner analysis.

How do I cancel?

From your Account page. You keep your plan to the end of the period you already paid for, and nothing is deleted the moment you cancel.

Still stuck?

Send us the session link and we’ll take a look.

Contact support